vivamaxwin Privacy Policy

This Privacy Policy ("Policy") describes how vivamaxwin ("vivamaxwin," "we," "us," or "our") collects, uses, stores, discloses, and protects the personal data of individuals ("you," "your," or "Player") who access or use the vivamaxwin online gaming platform at vivamaxwin.one and any associated mobile-optimized interfaces (collectively, the "Platform").

vivamaxwin is committed to protecting the privacy and personal data of all players and users of the Platform. This Policy is designed to comply with Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines ("DPA"), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission ("NPC").

By registering an account on the vivamaxwin Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. This Policy should be read together with our Terms & Conditions.

For the purposes of the Data Privacy Act of 2012, vivamaxwin is the personal information controller responsible for the personal data collected through the Platform. vivamaxwin determines the purposes and means of processing your personal data and is accountable for ensuring that such processing complies with applicable Philippine data privacy law.

If you have any questions or concerns about how vivamaxwin processes your personal data, or if you wish to exercise any of your data subject rights, please contact our Data Protection Officer (DPO) using the contact details provided in Section 14 of this Policy.

vivamaxwin collects the following categories of personal data:

• Full legal name as it appears on your government-issued identification
• Date of birth (for age verification purposes)
• Residential address (including barangay, city/municipality, province)
• Email address
• Mobile phone number
• Nationality and country of residence

• Copies of government-issued identification documents (e.g., Philippine passport, driver's license, SSS/UMID card, PhilSys National ID)
• Proof of address documents (e.g., utility bills, bank statements)
• Proof of payment method (e.g., screenshot of GCash or Maya account, bank account details)
• Selfie or facial image for identity verification purposes, where required

• Deposit and withdrawal transaction records
• Payment method details (e-wallet account numbers, bank account details — card numbers are not stored)
• Account balance history
• Bonus and promotion redemption records

• Game session logs, including games played, wagers placed, and outcomes
• Sports betting selections and results
• Responsible gaming tool usage (deposit limits, session timers, self-exclusion records)

• IP address and approximate geolocation
• Device type, operating system, and browser type
• Session timestamps and login history
• Cookie identifiers and similar tracking data (see Section 10)

• Records of your communications with vivamaxwin customer support, including live chat transcripts and email correspondence
• Feedback, complaints, and dispute records
• Survey responses and promotional opt-in/opt-out preferences

vivamaxwin collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or respond to a survey or promotion.
• Automatically — through cookies, web beacons, and similar tracking technologies when you access and interact with the Platform (see Section 10).
• From third-party service providers — including identity verification providers, payment processors (such as GCash, Maya, and Philippine banking partners), and fraud detection services, where such providers share data with us in connection with your use of the Platform.
• From regulatory and law enforcement authorities — where we are required or permitted by law to receive data from such bodies in connection with our compliance obligations.

vivamaxwin uses your personal data for the following purposes:

To create, maintain, and administer your vivamaxwin player account, including processing your registration, verifying your identity, and managing your account settings and preferences.

To provide you with access to the games, betting services, promotions, and other features available on the vivamaxwin Platform, and to process your deposits, withdrawals, and bonus claims.

To comply with our obligations under applicable Philippine gaming regulations, anti-money laundering (AML) and counter-terrorism financing (CTF) laws, the Data Privacy Act of 2012, and any other applicable legislation. This includes conducting KYC verification, filing regulatory reports, and responding to lawful requests from competent authorities.

To detect, investigate, and prevent fraudulent activity, money laundering, unauthorized account access, bonus abuse, and other prohibited conduct on the Platform. vivamaxwin employs automated and manual monitoring systems for this purpose.

To respond to your inquiries, resolve complaints, and provide technical assistance. Records of support interactions are retained to ensure continuity of service and for quality assurance purposes.

To monitor gaming activity for indicators of problem gambling, to administer responsible gaming tools (such as deposit limits and self-exclusion), and to communicate with players who may be at risk in accordance with our Responsible Gaming Policy.

To send you promotional offers, bonus notifications, and platform updates where you have provided your consent to receive such communications. You may withdraw your consent to marketing communications at any time by contacting our support team or using the unsubscribe mechanism in any marketing email.

To analyze aggregated and anonymized usage data to improve the performance, features, and user experience of the vivamaxwin Platform. Such analysis does not involve the use of individually identifiable personal data.

Under the Data Privacy Act of 2012, vivamaxwin processes your personal data on the following legal bases:

• Contractual necessity — processing is necessary to perform the contract between you and vivamaxwin (i.e., to operate your account and deliver gaming services).
• Legal obligation — processing is required to comply with applicable Philippine laws and regulations, including AML/CTF obligations and gaming regulatory requirements.
• Legitimate interests — processing is necessary for vivamaxwin's legitimate interests in fraud prevention, platform security, and responsible gaming monitoring, provided such interests are not overridden by your rights and freedoms.
• Consent — for marketing communications and certain cookie-based tracking, where we rely on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

vivamaxwin does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment processors and e-wallet providers — including GCash, Maya, and Philippine banking partners, for the purpose of processing your deposits and withdrawals.
• Identity verification providers — third-party KYC and AML screening services engaged by vivamaxwin to assist with regulatory compliance.
• IT and platform service providers — cloud hosting, data storage, cybersecurity, and platform infrastructure providers who process data on our behalf under strict data processing agreements.
• Regulatory and law enforcement authorities — including PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine authorities, where disclosure is required by law or court order.
• Professional advisers — lawyers, auditors, and accountants engaged by vivamaxwin, subject to professional confidentiality obligations.

vivamaxwin retains your personal data for as long as your account remains active and for such additional period as is necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. The following general retention periods apply:

• Account and identity data — retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with AML/CTF record-keeping requirements.
• Transaction records — retained for a minimum of five (5) years from the date of the transaction, as required by Philippine AML regulations.
• Gaming activity logs — retained for a minimum of three (3) years from the date of the relevant gaming session.
• Customer support records — retained for three (3) years from the date of the last interaction.
• Marketing consent records — retained until consent is withdrawn and for one (1) year thereafter as evidence of consent.

Upon expiry of the applicable retention period, vivamaxwin will securely delete or anonymize your personal data in accordance with our data disposal procedures.

vivamaxwin implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the Platform.
• Encryption at rest for sensitive personal data stored on our servers.
• Access controls limiting access to personal data to authorized personnel on a need-to-know basis.
• Multi-factor authentication for administrative access to systems containing personal data.
• Regular security audits and penetration testing of Platform infrastructure.
• Staff training on data privacy and security obligations under the DPA.
• Incident response procedures for detecting, reporting, and managing personal data breaches in accordance with NPC notification requirements.

While vivamaxwin takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that is likely to result in serious harm to you, vivamaxwin will notify you and the NPC in accordance with the requirements of the Data Privacy Act and NPC Circular No. 16-03.

vivamaxwin uses cookies and similar tracking technologies (such as web beacons and local storage) to enhance your experience on the Platform, keep you logged in, remember your preferences, and analyze how the Platform is used.

• Strictly necessary cookies — essential for the Platform to function. These cannot be disabled without affecting core functionality such as login sessions and security features.
• Functional cookies — used to remember your preferences, such as language settings and game display options.
• Analytics cookies — used to collect aggregated, anonymized data about how players use the Platform, helping us improve performance and user experience.
• Session cookies — temporary cookies that expire when you close your browser, used to maintain your session while you are logged in.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the vivamaxwin Platform, including your ability to log in and access games. Instructions for managing cookies are available in the help documentation of your browser.

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by vivamaxwin:

• Right to be informed — the right to be notified of how your personal data is collected and processed, as set out in this Policy.
• Right of access — the right to request a copy of the personal data vivamaxwin holds about you and information about how it is processed.
• Right to rectification — the right to request correction of inaccurate or incomplete personal data.
• Right to erasure — the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object — the right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to data portability — the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to lodge a complaint — the right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14. vivamaxwin will respond to all data subject rights requests within fifteen (15) business days of receipt. We may need to verify your identity before processing your request.

If you are a parent or guardian and believe that a minor has registered an account on the vivamaxwin Platform, please contact us immediately at the details provided in Section 14 so that we can investigate and take appropriate action.

vivamaxwin reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Where changes are material, we will provide reasonable notice to registered players via email to the address on file or via a prominent notice on the Platform prior to the changes taking effect.

The date of the most recent revision is displayed at the top of this page. Your continued use of the vivamaxwin Platform following the effective date of any revised Policy constitutes your acknowledgment of the changes. We encourage you to review this Policy periodically.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by vivamaxwin, please contact our Data Protection Officer:

For responsible gaming support and self-exclusion requests, please visit our Responsible Gaming page. For general platform terms, see our Terms & Conditions.