vivamaxwin Terms & Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player," "User," or "you") and vivamaxwin ("vivamaxwin," "we," "us," or "our") governing your access to and use of the vivamaxwin online gaming platform, including all games, features, promotions, and services made available through the website at vivamaxwin.one and any associated mobile-optimized interfaces (collectively, the "Platform").

vivamaxwin is an online gaming platform designed for and targeted at players in the Republic of the Philippines. The Platform offers casino games, live dealer games, sports betting, and related entertainment services. All services are provided for entertainment purposes and are subject to the terms set out herein.

By accessing the Platform, registering an account, making a deposit, or placing any wager, you acknowledge that you have read these Terms in their entirety, that you understand them, and that you agree to be bound by them. These Terms should be read in conjunction with our Privacy Policy and our Responsible Gaming Policy, both of which are incorporated herein by reference.

To register and use the vivamaxwin Platform, you must satisfy all of the following eligibility requirements:

• You must be at least 21 years of age, as required under Philippine gaming regulations applicable to casino-style online gaming.
• You must be a natural person. Corporate entities, trusts, and other non-natural persons may not register as players.
• You must be legally permitted to participate in online gaming activities under the laws of your jurisdiction of residence.
• You must not be a resident of any jurisdiction where online gambling is prohibited by applicable law.
• You must not be an employee, contractor, director, officer, or agent of vivamaxwin, or an immediate family member of any such person.
• You must not have been previously excluded or banned from the vivamaxwin Platform or any affiliated platform.
• You must have full legal capacity to enter into a binding contract under Philippine law.

By registering an account, you represent and warrant that you meet all eligibility requirements listed above. vivamaxwin reserves the right to verify eligibility at any time and to close accounts that do not meet these requirements.

To access the full features of the vivamaxwin Platform, you must register a player account. During registration, you are required to provide accurate, complete, and current information, including your full legal name, date of birth, residential address, email address, and contact number. You agree to update this information promptly if it changes.

Each individual player is permitted to hold only one (1) registered account on the vivamaxwin Platform. The creation of multiple accounts by a single individual — whether using different names, email addresses, payment methods, or device identifiers — is strictly prohibited. vivamaxwin employs technical and manual measures to detect duplicate accounts. Where duplicate accounts are identified, vivamaxwin reserves the right to close all associated accounts, void any pending bets, and forfeit any balances pending investigation.

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You must not share your login details with any third party. vivamaxwin will not be liable for any loss or damage arising from unauthorized access to your account resulting from your failure to keep your credentials secure. You agree to notify vivamaxwin immediately at [email protected] if you suspect any unauthorized use of your account.

vivamaxwin is required to conduct identity verification in accordance with applicable anti-money laundering (AML) and counter-terrorism financing (CTF) regulations. You may be required to submit copies of government-issued identification (such as a Philippine passport, driver's license, or SSS/UMID card), proof of address, and proof of payment method at any time, including before processing withdrawal requests. Failure to provide satisfactory documentation may result in account suspension and delay of withdrawals.

vivamaxwin accepts deposits via the following Philippine payment methods: GCash, PayMaya/Maya, and bank transfer through major Philippine banks including BPI, BDO, Metrobank, UnionBank, Landbank, PNB, and Security Bank. Debit card deposits may also be accepted. All transactions are denominated in Philippine Peso (PHP / ₱). The minimum deposit amount is ₱100 unless otherwise stated for a specific promotion.

Deposits are for the purpose of funding your gaming activity on the vivamaxwin Platform only. vivamaxwin does not accept deposits from third parties. You must only deposit funds from payment accounts registered in your own name.

Withdrawal requests are processed to the same payment method used for the original deposit, where technically possible. vivamaxwin reserves the right to request KYC documentation before processing any withdrawal. Withdrawal processing times vary by payment method but vivamaxwin endeavors to process approved withdrawals within three (3) to five (5) business days. vivamaxwin is not responsible for delays caused by third-party payment processors or banking institutions.

An account is considered dormant if there has been no login activity for a continuous period of twelve (12) months. vivamaxwin reserves the right to apply a monthly dormancy administration fee to dormant accounts, subject to prior written notice to the registered email address. Players may reactivate dormant accounts by contacting customer support.

vivamaxwin may offer bonuses, free bets, cashback offers, reload bonuses, and other promotional incentives to players from time to time. All bonuses and promotions are subject to the following general conditions, as well as any specific terms communicated at the time the promotion is offered:

• Bonuses are credited to your account in Philippine Peso (₱) and are subject to wagering requirements before they may be withdrawn as cash.
• Unless otherwise stated, the standard wagering requirement for deposit bonuses is thirty-five times (35x) the bonus amount.
• Wagering requirements must be met within the timeframe specified for each promotion. Bonuses not wagered within the specified period will expire and be removed from your account.
• vivamaxwin reserves the right to determine which games contribute to wagering requirements and at what percentage. Live dealer games and certain table games may contribute at a reduced rate or not at all.
• Bonuses are intended for personal recreational use only. Any attempt to exploit bonuses through systematic wagering strategies, arbitrage, or collusion will be considered a breach of these Terms.
• vivamaxwin reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice, subject to honoring commitments already made to players who have accepted a promotion in good faith.
• Only one bonus may be active at a time unless explicitly stated otherwise in the promotion terms.

All games available on the vivamaxwin Platform are governed by individual game rules, which are accessible within each game interface. In the event of any conflict between these Terms and the rules of a specific game, the specific game rules shall prevail with respect to that game.

• All game outcomes are determined by certified random number generator (RNG) technology or, in the case of live dealer games, by real-time physical dealing under monitored studio conditions.
• vivamaxwin publishes return-to-player (RTP) percentages for all slot and RNG games. These figures represent theoretical long-term averages and do not guarantee individual session outcomes.
• In the event of a technical malfunction during a game round, the affected round may be declared void and any wager refunded. vivamaxwin's decision in such matters is final.
• Bets placed after a game round has commenced may be voided at vivamaxwin's discretion.
• vivamaxwin reserves the right to void any bet that was placed as a result of a software error, pricing error, or any other technical fault that resulted in incorrect odds or game parameters being displayed.

The following conduct is strictly prohibited on the vivamaxwin Platform. Engaging in any prohibited conduct may result in immediate account suspension, forfeiture of balances, and referral to relevant authorities:

• Using automated software, bots, scripts, or any artificial intelligence tools to interact with the Platform or gain an unfair advantage in any game.
• Colluding with other players or third parties to manipulate game outcomes or exploit promotional offers.
• Engaging in any form of fraud, including but not limited to chargebacks, identity fraud, or payment fraud.
• Attempting to reverse-engineer, decompile, or otherwise tamper with the Platform's software or security systems.
• Using the Platform for any money laundering activity or in connection with any criminal enterprise.
• Providing false or misleading information during registration or KYC verification.
• Accessing the Platform from a jurisdiction where online gambling is prohibited.
• Allowing or facilitating access to your account by any third party, including family members.
• Engaging in abusive, threatening, or harassing behavior toward vivamaxwin staff or other players.

All content on the vivamaxwin Platform, including but not limited to software, source code, game content, graphics, logos, trademarks, trade names, text, audio, video, and the overall look and feel of the Platform, is the exclusive property of vivamaxwin or its licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for your personal, non-commercial entertainment purposes. You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise exploit any content from the Platform without the prior written consent of vivamaxwin.

To the fullest extent permitted by applicable Philippine law, vivamaxwin, its directors, officers, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to loss of winnings, loss of data, loss of goodwill, or interruption of service.

vivamaxwin's total aggregate liability to you for any claim arising out of or in connection with these Terms or your use of the Platform shall not exceed the total amount deposited by you into your vivamaxwin account in the thirty (30) days immediately preceding the event giving rise to the claim.

vivamaxwin does not warrant that the Platform will be available at all times, free from errors, or free from viruses or other harmful components. We reserve the right to suspend or discontinue the Platform or any part thereof at any time without notice.

vivamaxwin collects, processes, and stores personal data in accordance with our Privacy Policy, which is incorporated into these Terms by reference. By registering an account, you consent to the collection and processing of your personal data as described in the Privacy Policy.

vivamaxwin complies with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines. We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction.

vivamaxwin is committed to promoting responsible gaming and minimizing the potential harms associated with problem gambling. We provide a range of tools to help players manage their gaming activity, including deposit limits, session time limits, cooling-off periods, and self-exclusion options.

Players who believe they may have a gambling problem are encouraged to make use of these tools and to seek assistance from appropriate support organizations. vivamaxwin's support team is trained to assist players who wish to activate responsible gaming measures on their accounts.

Self-exclusion requests will be processed within twenty-four (24) hours of receipt. During a self-exclusion period, vivamaxwin will take reasonable steps to prevent the excluded player from accessing the Platform, including blocking login attempts and suppressing marketing communications.

vivamaxwin reserves the right to suspend or terminate your account at any time, with or without prior notice, for any of the following reasons:

• Breach of any provision of these Terms.
• Failure to satisfy eligibility requirements, including age verification.
• Suspected fraudulent activity, money laundering, or other criminal conduct.
• Failure to provide satisfactory KYC documentation within a reasonable timeframe.
• At your own request, including for responsible gaming purposes.
• Regulatory requirement or instruction from a competent authority.

Upon termination, any real-money balance remaining in your account (after deduction of any bonuses not yet converted to withdrawable funds) will be returned to you via your registered payment method, subject to completion of KYC verification and confirmation that no outstanding investigations are pending.

vivamaxwin reserves the right to amend, update, or replace these Terms at any time. Where changes are material, we will provide reasonable notice to registered players via email to the address on file or via a prominent notice on the Platform. Your continued use of the Platform following the effective date of any amended Terms constitutes your acceptance of the revised Terms.

It is your responsibility to review these Terms periodically. The date of the most recent revision is displayed at the top of this page. If you do not agree to any amended Terms, you must cease using the Platform and may request account closure by contacting our support team.

These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.

In the event of any dispute between you and vivamaxwin, you agree to first contact our customer support team to seek an informal resolution. If the dispute cannot be resolved informally within thirty (30) days, both parties agree to submit to the exclusive jurisdiction of the competent courts of the Philippines.

vivamaxwin's decisions on matters relating to game outcomes, bonus eligibility, and account status are final and binding, subject only to manifest error or fraud.

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact the vivamaxwin support team:

For responsible gaming support and self-exclusion requests, please visit our dedicated Responsible Gaming page.